Healthcare Improvement Strategies is affiliated with the Process Improvement Blog Thank You for Complaining!

Why Thank You for Complaining?

So why a blog called Thank You for Complaining? At the heart of any process improvement, a leader needs to think about what their customer experiences. It takes courage to look at complaints and feedback and determine how they may actually help you become stronger and better as an organization. Many complaints that you read or receive will not feel very good. In fact some of them will feel really bad. It can be difficult to read a letter that tells you how your team failed. It can be very uncomfortable to realize that you have responsibility for somebody else’s pain and poor experience. But, when you have the courage to look at these issues and identify ways you can change, you started your journey towards improvement.